In this case, the Priority assigned to the incident depends on how the administrator configured the system to assign a Priority based on a calculated value of 21. It then offers a simple matrix with impact on the top, and urgency on the side to select the priority. The goal of assigning a precise class or priority level is to ensure that the proper square measure is allotted to each incident, thus resolving it quickly and efficiently. If, however, an incident ticket is created with an Impact of Minor / Localized and an Urgency of Critical, the Priority is not set to Critical, because the combined value of Impact and Urgency is 21. ITIL presents an example (and it is just an example) of a 2-part priority coding system with five priority levels or tiers: 1-Critical, 2-High, 3-Medium, 4-Low, and 5-Planning. What is checklist Incident Priority It is the categorization of incidents by their priority level and severity. In this system, any time that an incident ticket is created with an Impact of Significant / Large and an Urgency of Critical, the system automatically assigns the Priority of Critical, because the combined weight of Impact and Urgency equals 25.
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